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How To Enable Chat

Last updated April 20, 2026

You can enable Chat from Dashboard. This guide walks you through the setup process, from first-time configuration to going live.

Before You Start

Make sure you:

  • Have access to the correct showroom in Dashboard
  • Are signed in as a user with the showroom:owner role — only showroom owners can enable Chat
  • Have reviewed your inventory, articles, offers, and contact details

Note: You must be a showroom:owner to enable Chat. If you do not have this role, contact your showroom administrator.

Set Up Chat For The First Time

  1. Open Dashboard
  2. Open Content & Marketing > Chat
  3. Select Get Started
  4. Follow the setup steps

The setup flow helps you choose:

  • What Chat can look up
  • Whether Chat should capture enquiries
  • Which contact details Chat can use
  • The initial branding for Chat

You will see a preview before going live.

Turn Chat On

After completing setup:

  1. Review the preview
  2. Check that the settings look right
  3. Save your changes
  4. Enable Chat

Chat stays disabled until you explicitly turn it on.

What You May See During Setup

Depending on your showroom and rollout stage, the setup flow may:

  • Apply sensible default settings
  • Pre-fill branding based on your showroom
  • Scan your live site to help match the right look and feel

If Chat Is Not Visible

If you cannot see Chat in Dashboard, one of these is usually the reason:

  • Chat has not reached your showroom yet in the rollout
  • Your account does not have the showroom:owner role
  • Your showroom is not currently enabled for Chat

If you believe this is an error, contact Vyro support.

After You Enable Chat

Once Chat is live, you can return to the Chat page at any time to:

  • Update branding
  • Change behaviour settings
  • Adjust launcher visibility
  • Change consent settings
  • Review analytics

Recommended First Checks

After turning Chat on, test a few common customer questions such as:

  • "What SUVs do you have available?"
  • "Do you have any current offers?"
  • "What is your phone number?"
  • "Can I book an enquiry?"

This helps confirm that Chat is responding correctly using your showroom's data.

Progressive Rollout Reminder

Chat is being rolled out progressively. Your showroom may not see every setting or feature at the same time as other showrooms.

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