Chat FAQ
Why can't I see Chat in Dashboard?
Chat is being rolled out progressively. If you cannot see it yet, your showroom may not be included in the current rollout stage.
Why do some settings look different from another showroom?
Not every showroom receives the same features at the same time. Settings can vary by rollout stage, showroom setup, and configuration.
Does Chat go live as soon as I open setup?
No. Chat remains disabled until you save your settings and turn it on.
Can I preview Chat before enabling it?
Yes. The setup flow is designed to show a preview before you go live.
What content does Chat use?
Depending on your configuration, Chat can use:
- Your showroom inventory
- Your showroom articles
- Your showroom offers
- Your showroom contact details
- Location details
- Broader web research
Can I choose what Chat is allowed to use?
Yes. You can turn key features on or off in Chat settings.
Can Chat collect enquiries?
Yes, if enquiry capture is enabled for your showroom.
Can I change how Chat looks?
Yes. You can customise branding, colours, icons, launcher settings, and other presentation details.
Can I require customers to accept a message before using Chat?
Yes. You can enable consent mode and customise the title, message, and button label.
Can I control where Chat appears?
Yes. You can control whether Chat shows on desktop, mobile, or both. You can also choose the launcher position.
What should I do before going live?
Review the following before enabling Chat:
- Inventory accuracy
- Articles and offers
- Contact details
- Enquiry setup
- Branding and preview
How do I know if Chat is working well?
Use the Analytics tab to review conversation volume, engagement, lead capture, and topic trends over time.