What Chat Is And How It Works

Chat is an AI-powered assistant for your showroom website. It helps customers get answers faster while they browse your inventory, offers, and articles — without adding more manual work for your team.

What Chat Can Do

Depending on your setup, Chat can:

Search your live vehicle inventory
Surface your showroom articles and blog posts
Show current offers
Answer basic contact and location questions
Collect enquiries from interested customers
Help guide shoppers toward the next step

Who Chat Is For

Chat is designed for showroom teams that want to:

Make it easier for customers to find the right vehicle
Answer common questions without adding more manual work
Capture more enquiries from website visitors
Give customers a smoother online experience

What Customers Can Use Chat For

Customers may use Chat to:

Ask about available vehicles
Compare cars
Ask about articles, offers, or showroom information
Find contact details
Submit an enquiry

Chat Is Rolling Out Progressively

Chat is being rolled out progressively across Vyro showrooms. This means:

Chat may not be available for every showroom yet
Some settings or features may appear later for your showroom
The setup experience may improve over time as the rollout expands

If you cannot see Chat in Dashboard yet, or if you do not have access to all settings described in these articles, your showroom may not be in the current rollout stage.

What You Control

As a showroom owner, you can control how Chat looks and what it can do. Depending on your rollout stage and setup, you can configure:

Whether Chat is enabled
Where the launcher appears on your site
Whether Chat shows on desktop, mobile, or both
The icon, colours, and branding
Whether Chat can use inventory, articles, offers, and web search
Whether Chat can collect enquiries
Whether customers must accept a consent message before starting chat
How Chat activity appears in analytics

Before You Go Live

Before enabling Chat, it is a good idea to check that:

Your inventory is up to date
Your articles and offers are current
Your showroom contact details are correct
Your enquiry forms are ready
Your branding looks right in preview