Chat Features
Chat includes a set of features that help customers find information and contact your team. The exact features available to your showroom depend on your current rollout stage and configuration.
Inventory Search
Chat can search your live showroom stock and help customers find relevant vehicles.
Customers can ask questions like:
- "Do you have any electric SUVs?"
- "What cars do you have under this budget?"
- "What is available right now?"
Articles
Chat can surface your showroom articles and blog posts. This is useful when customers want to learn more about:
- Buying advice
- Brand news
- Model information
- Ownership content
Offers
Chat can surface current offers from your showroom, helping customers discover promotions while they are actively browsing.
External Research
Chat can use web search for broader questions that go beyond your showroom content. This may help with topics like:
- General model comparisons
- Charging information
- Warranty information
- Broader automotive research
Enquiry Capture
Chat can collect customer enquiries directly in the conversation. This helps turn browsing into a clear next step when a customer is ready to make contact.
Contact Information
Chat can answer common contact questions such as:
- Your showroom phone number
- Your showroom email address
- Other general contact details
Location Details
If location details are enabled, Chat can answer questions about specific sites or dealerships. For example:
- "What is the phone number for your Auckland location?"
Nudges
Chat can show prompts that encourage customers to continue the conversation at useful moments. Depending on your configuration, nudges can appear around actions such as:
- Viewing a vehicle
- Adding a vehicle to a wishlist
Consent Mode
You can require a customer to accept a consent message before chat starts. This helps you explain:
- How Chat should be used
- Any important notices
- What the customer should understand before continuing
Visibility Controls
You can control whether Chat appears:
- On desktop
- On mobile
- With a 24/7 availability indicator
Branding Controls
You can adjust the look of Chat so it better matches your showroom brand, including:
- Launcher icon
- Launcher colours
- Launcher position
- Avatar settings
- Header colours
Analytics
Chat includes analytics so you can review usage and engagement over time. You can use this data to understand:
- How often Chat is opened
- How many conversations started
- How many enquiries were captured
- Which topics customers ask about most often
Important To Know
Chat works best when your showroom data is current. Keep your inventory, articles, offers, and contact details up to date so customers get the best answers.